How to Submit a Claim
Your Guide to Quick and Hassle-Free Claims Processing
How to Contact Us
For Medical Emergencies, questions about Benefit coverage and our Provider Network, You can:
- Visit Our XN Global member portal, or
Contact Us:
Toll-Free number: +1 8774699797*
*Available in most countries.
Or via Post:
Henner Team 13 – 14
Boulevard du Général Leclerc. CS 20058. 92527, Neuilly-sur-Seine, Cedex France.
Gather Required Documents
Gather Required Documents
- A fully completed Claim form (For any Claim above USD $ / EURO €500 in value)
- All invoices relating to the Treatment received together with proof of payment
- Your bank details so that We can process the transfer of Your reimbursement Claim
- If applicable, the letter of referral by a Medical Practitioner or Specialist
- If applicable, any medical records, diagnostic test results or discharge reports
Submit & Track Your Claim Status
Submit & Track Your Claim Status
- You can submit Your reimbursement Claim and track its status via the XN Global member portal.
FAQ
We're Here to Help You
We nurture relationships with our customers by delivering on our promise to be there when you need us most. While we hope you will never need to file a claim, we can guarantee that if you do, our claims experts will handle each situation with professionalism, a keen attention to detail, and clear communication. We focus on getting you back to business quickly with transparency, innovative tools, and personalised support to ease the burden of filing and resolving a claim.
Claim Process
Documents required to initiate a reimbursement claim on the Member Portal include:
A fully completed Claim form.
All invoices relating to the Treatment received together with proof of payment.
The members bank details so that We can process the transfer of the reimbursement Claim.
If applicable, the letter of referral by a Medical Practitioner or Specialist.
If applicable, any medical records, diagnostic test results or discharge reports.
Claims Customer Service
Our claims representatives are ready to answer your questions.