Partners
Our Partners
Our service providers are essential to our success, delivering exceptional quality and reliability. Their expertise and dedication help us exceed client expectations and foster strong, trust-based partnerships. By integrating their skills with our services, we enhance satisfaction to all our members.
Insurer
The VYV Group makes the effectiveness of the right to health its reason for action and the core of its commitment. This right engages society as it engages us ourselves as a leading group in health and social protection. That is why, beyond observations and mere indignation, we implement real solutions so that everyone, with respect for equal dignity, can access this fundamental right.
Strengthened by mutualist values, we are committed to providing increasingly supportive and innovative responses to the multiple challenges of social protection in order to support the 10.8 million people we protect and the 77,000 companies that trust us.
The VYV Group brings together and pools the strengths and expertise of the group's entities to serve everyone and contribute to making the right to health effective.
Third Party Administrator
We are committed to providing a fully personalised customer experience. Our support often takes place digitally, but we never forget the human touch. That’s because when a health problem arises, nothing can replace dialogue with an expert who provides assistance and advice to ensure a higher standard of care.
We are set up to guarantee the quality of service that we are renowned for: we speak 26 languages, and our services are available every day, around the clock, and in case of emergencies—anywhere and anytime in the world. Customer satisfaction is our priority, and we have achieved a 91% satisfaction rating among our clients. Our organisation is based on dedicated customer teams who know their contracts inside out.
Insurer
Asia Insurance Company, Ltd. (Asia Insurance or the Company) is one of the leading general insurers headquartered in Hong Kong, with a heritage dating back to 1959. As a wholly owned subsidiary of Asia Financial Holdings Ltd., the Company is recognised for its strong financial foundation, supported by robust capitalisation, high liquidity, and S&P’s “A” ratings in the Insurer Financial Strength Ratings and Issuer Credit Ratings.
With a broad portfolio spanning personal and commercial insurance solutions, Asia Insurance combines deep local expertise with a growing regional presence. The Company is committed to delivering reliable, customer-centric protection, with a strong focus on quality coverage, service excellence, and long-term care.
Assistance Partner
HealthCase, founded in 1997, has been a trusted provider of medical assistance and healthcare services in the United States and South America for over 25 years. Expanding globally in the past 7 years, we serve the APAC/Middle East region with support from our operational hub BLK located in Bangkok, Thailand.
At the core of HealthCase’s philosophy is a commitment to reimagining the customer experience, placing our clients at the center of everything we do. In partnership with BLK, we ensure a personalized, 24/7 service delivery, offering medical assistance, travel healthcare, concierge support, and security solutions that are tailored to the unique needs of our clients.
We continuously strive to improve our practices, adapting to the specific needs of each region, and delivering services that provide both excellence and value. BLK is integral to managing our APAC/Middle East operations, ensuring that we always deliver the highest quality service while understanding and responding to the diverse needs of our clients.